Privacy policy

Privacy Policy

This Privacy Policy describes how BambooBeautiful Ltd. ("we", "us", "our") collects, uses, and shares your personal information when you visit or make a purchase from bamboobeautiful.uk (the "Site").

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal information we collect

When you visit the Site, we automatically collect information about your device, including your web browser, IP address, time zone, and certain cookies installed on your device. We also collect information about the pages or products you view, what referred you to the Site, and how you interact with it. We refer to this as "Device Information."

We collect Device Information using:

  • Cookies — data files placed on your device, often including an anonymous identifier. Learn more or manage cookies at http://www.allaboutcookies.org.
  • Log files — track actions on the Site, including your IP address, browser type, ISP, referring/exit pages, and timestamps.
  • Web beacons, tags, and pixels — record how you browse the Site, including our use of the Facebook Pixel, which shares your browsing behaviour on our store with Facebook.

When you make or attempt to make a purchase, we also collect your name, billing and shipping address, payment details, email address, and phone number ("Order Information").

"Personal Information" in this policy refers to both Device Information and Order Information.

How we use your personal information

We use Order Information to fulfil orders (processing payment, arranging shipping, providing confirmations/invoices), and to:

  • Communicate with you about your order
  • Screen orders for potential risk or fraud
  • With your consent, send you marketing about our products

Your delivery address is shared with our third-party carriers to deliver your order.

We use Device Information to help screen for fraud and to improve the Site (e.g. via analytics on browsing behaviour and marketing performance).

Our legal basis for processing

We process your Order Information because it's necessary to fulfil our contract with you (i.e. to deliver what you've ordered). We process some Device Information under our legitimate interest in keeping the Site secure and improving it. Where we send marketing communications, we rely on your consent, which you can withdraw at any time.

Sharing your personal information

We share Personal Information with third parties who help us operate the Site and fulfil orders:

Some of these providers are based outside the UK (including the US). Where this is the case, we rely on appropriate safeguards, such as Standard Contractual Clauses, to ensure your data remains protected.

We may also share your information to comply with the law, respond to a lawful request, or protect our rights.

Behavioural advertising & cookie consent

We use tools like Google Analytics and Facebook Pixel to show you advertising we believe may interest you. You'll be asked to consent to non-essential cookies when you first visit the Site, and can change your preferences at any time via [cookie settings link, if you have one].

You can also opt out directly via:

Data retention

We retain your Order Information for as long as necessary to fulfil the purposes described in this policy, including to meet our legal, accounting, and tax obligations (typically 6 years from the date of your order). You may ask us to delete your information sooner, subject to these legal obligations.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you
  • Ask us to correct or update inaccurate information
  • Ask us to delete your information (subject to our legal retention obligations)
  • Object to or restrict certain processing
  • Withdraw consent to marketing at any time

To exercise any of these rights, contact us using the details below. If you're unhappy with how we've handled your data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal/operational reasons. We'll update the date below when we do.

Contact us

For questions about this policy or to exercise your data rights, contact us:

BambooBeautiful Ltd.
9a Leeds Road, Ilkley, West Yorkshire, LS29 8DH
info@bamboobeautiful.uk

Last updated: 21st August 2026