Refund policy

Returns

We hope you'll love your BambooBeautiful purchase, but if you're not completely satisfied, we're happy to help.

How to return an item
Contact us within 30 days of receiving your order to arrange a return. Items must be unused, unopened, and in their original packaging.

Postage costs
You're responsible for return postage costs, unless the item is faulty or we made an error — in which case we'll cover it.

Refunds
Once we've received and checked your return, we'll process your refund within 2 business days. Please note it may take a few extra days to appear on your statement, depending on your bank or card provider.

Exchanges
We're happy to offer exchanges, but please note this involves postage costs both ways (returning your original item and sending the replacement), which are the customer's responsibility unless the item is faulty. Given this, a refund is often the more cost-effective option for lower-priced items.

Faulty or damaged items
If your item arrives faulty or damaged, please contact us with a photo as soon as possible and we'll arrange a replacement or refund, including postage costs.

Exclusions
For hygiene reasons, we can't accept returns on personal care items (e.g. toothbrushes, hairbrushes) unless they're faulty.